Client Success Manager (Marketing)

Customer Success · Miami, Florida
Department Customer Success
Employment Type Full-Time
Minimum Experience Mid-level

Dear Rockstar Client Success Manager,

If you’ve been searching through countless lifeless job listings on LinkedIn or Indeed...

And you’re looking for an exciting opportunity to join one of the fastest growing digital agencies in the United States...

Then this will be the most important job listing you ever read.

Here’s why…

PEMA is looking for a sharp, growth-minded, high energy Client Success Manager who is a badass at Digital Marketing.

But not any old Client Success Rep...

You must be an exceptional communicator. A Digital Marketing Assassin. Growth-minded, and ready to help us achieve world domination.

Now, a little about PEMA...

We are a Lead Generation Marketing agency that is growing FAST!

We help other businesses get a steady stream of high-quality leads every month to help them grow and sustain their businesses. We do this with a 3-platform approach combining LinkedIn, Email, and Phone.

We are passionate about people and more than that, our mission is to Create Thriving Economies by Empowering the Entrepreneur through Client Acquisition.

We do Digital Marketing that generates results. 

But enough about us, what about you…

Are you…

  • Driven by excellence to produce high quality work?
  • Grounded on Integrity and doing things right?
  • Not afraid to tell things like they are?
  • Passionate about people and making an impact?
  • Extremely enthusiastic and energetic?
  • Committed to non-stop learning and growing?
  • Ready to take on the challenge and be the best...winning at all costs?
  • Comfortable & Confident in working remotely?

But Before You Get ALL Excited…We’ll Stop You There...

Because this role won’t be easy.

We’re a fast-paced agency who demands nothing but the very best.

We have clients in every niche you can think of…

From coaches to brokers, even other marketing agencies...

And we strive to be the best at what we do.

It's quite a workload. And because our team is remote, it requires discipline.

And, as such…

We need a super sharp and passionate Client Success Manager at the helm.

Maybe you’ve been stagnating at a company with no growth prospects and want to be surrounded by a team of hungry winners.

Whether you call yourself an Account Executive, Relationship Manager or a Client Success Manager...

You must share the belief that…

There Is Almost No Account Management Problem You Can’t Solve With Google, A Phone And A Voice...

As a Client Success Manager (LinkedIn, Email, Phone +)

You will be working directly with a portfolio of clients managing the communication and strategy of their lead generation campaigns (LinkedIn, Email, Phone, etc.)

You will be creating killer copy that converts (no fluff marketing here) for the client’s campaigns.

Then, you will be required to strategize how we can achieve even more ROI for the client (Through A/B Testing and more).

Your work will focus on building positive client relationships, creating copy that converts, keeping clients informed of the work being carried out and identifying where improvement in their strategies can be made.

Your responsibilities will include:

  • Acting as the main point of contact for the portfolio of online marketing clients, building a positive relationship as the representative for the company.
  • Creating persuasive copy for client’s outreach campaigns (this is one of the most vital parts of the role)
  • Conducting strategy audits to identify further opportunities for your clients.
  • Managing the client’s daily account activity using our software to obtain maximum ROI for clients
  • Educating clients on our strategy and tactics
  • Thinking on your feet and acting quickly.
  • Providing an exceptional customer experience with the ability to turn a negative into a positive.

Look, our ideal candidate will have an ‘I got this’ attitude...they will be solution-focused with a proven track record in Account Management, Client Relations and Digital Marketing.

You will have to possess the ability to run through walls to get to a solution.

And won’t be the type of person who throws their hands in the air and gives up at the first sight of a challenge.

What will a day in the life look like?

Onboarding new clients and conducting a strategy session to get to know the ins and out of their business and what sets them apart.

Doing in-depth research and creating persuasive direct response messages that form the basis of their campaigns.

Managing and monitoring their campaigns on our software and split testing to see which messages produce the best results.

Celebrating with clients when they close deals and continuing to test their campaigns to produce maximum results.

You’ll have a full library of resources, books, courses, seminars to take your skills to the next level. Including an intensive training program to make you a Ninja Assassin Marketer.

You’ll also be working directly with the founders of the company and help take it to the next level.

So...If you’ve been looking for your opportunity to get your foot in the door with a fast-growing company...

Take ownership of a multitude of clients and prove you have what it takes to succeed…

Then this job description has no doubt been like a breath of refreshingly crisp winter air…

Here’s What To Do Next...

Please take the time to write a Cover Letter that tells us about YOU.

Not some wishy-washy cover letter explaining everything we can already see on your resume.

We want the details.

The juice.

The nitty-gritty.

Specifically why you think you would be the perfect fit for this role.

If you can’t take the time to do this.

Please don’t waste our time or yours by applying.

Best of luck!


P.S. If this job description excited you even just a little bit. And you believe that you are indeed the Rockstar Client Success Rep we’re looking for...

Then please write and send your cover letter ASAP as we're currently interviewing for this position and I'm sure it will get filled fast.

Who knows. Maybe it will be a fit and maybe it won’t.

And maybe, just maybe, this will turn out to be the best jobs you've ever had.


  • 2 years agency experience in a similar role.
  • Well rounded knowledge of digital marketing, lead generation, direct response marketing (Knowledge of LinkedIn or Email lead gen is a plus!)
  • Highly organized and process driven.
  • Killer copywriting skills
  • Exceptional customer service is KEY! High Energy and enthusiasm
  • Confident in setting and managing client expectations.
  • Confident in up-selling and retaining clients.
  • Hungry for growth


What we're offering:

  • Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
  • Generous salary - we want the very best marketers and so will reward as such.
  • Amazing growth prospects and upward mobility in our fast-paced agency.

If you’re still here reading this, then click the big apply button now and we can’t wait to speak with you ;-)

*Disclaimer: this role is not for the faint-hearted. You must have a proven track record of managing clients and be well-rounded in digital marketing. Must have the ability to turn any negative situation into a positive experience.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to interview within 7 business days after submitting your application, unfortunately you haven't been successful this time around!

**In Accordance with Regulations of the Small Business Administration This Organization Practices Equal Employment Opportunity We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.  This Organization Practices   Equal Treatment of Clients We do not discriminate on the basis of race, color, religion, sex, marital status, disability, age or national origin in services or accommodations offered or provided to our employees, clients or guests. These policies and this notice comply with regulations of the  United States Government.

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  • Location
    Miami, Florida
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience